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Stop, Think, and Plan Before Mandating a Coronavirus Vaccine!

Finally – the long-awaited fix for the devastating COVID-19 is here!  Businesses large and small are breathing a collective sigh of relief with the hope that when all their employees are inoculated, everyone can get back to congregating and collaborating in person.   You might be writing that company-wide memo even now, telling people how, when, and where to get …

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This Year, Show Your Gratitude with Words and Small Deeds

This season reminds us to do the things that make our world a kinder and more beautiful place, including expressing our thanks and appreciation to employees, suppliers, contractors, and customers.  But 2020 has really been a struggle for many American companies and workers.  The pandemic is demanding that we rethink traditions like the annual holiday party or lunch.  So, with …

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The Best Way to Avoid the Consequences of Misclassifying Workers

Tempted to fill a labor gap with a contract worker?  Here’s what you should know before you do: In 2019, California passed Assembly Bill 5 (AB 5 to) to reclassify freelance workers as employees rather than independent contractors.  However, app companies, citizens, and many contract workers revolted, launching one of this year’s most expensive ballot measures – Proposition 22.  Prop …

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Whatever Happened to Good Customer Service?

Have you noticed that even-tempered Fred is arguing with callers, and sunny Nancy seems disengaged and snarky in Zoom meetings with clients?   If so, you might have a service problem! Don’t overestimate the tolerance of your customers.  Take these steps today to ensure that your clients and customers are customers for life!    Step One:  Review your customer service measurements. Despite pandemic-caused ups and …

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Mind Care – Ways to Increase Your Resilience and Reduce Your Stress

If there were a ‘Word of the Year’ for 2020, it would likely be “anxiety.”   For over nine months now, Americans have been grieving the loss of their everyday lifestyle – birthday parties with friends, meetings in person, business and personal travel, and lunch with colleagues.  They have struggled with learning new technologies and work-at-home routines, while losing sleep over job …