Trade & Sales Specialist

Partnership Employment has partnered with a premier design & manufacturing company to identify a Trade & Sales Support Specialist who will play a key role in expanding the company's Trade Program and delivering an exceptional experience to interior designers and trade clients.

This position is ideal for a relationship-driven professional who understands the interior design industry and enjoys combining sales, account management, and customer support. You will serve as a trusted partner to trade clients, helping them navigate products, manage orders, and receive outstanding service from inquiry to delivery and beyond.

Compensation up to $75k with great benefits and plenty of growth and advancement opportunities.

What You'll Do

Trade Program Growth & Business Development

• Proactively build relationships with interior designers, decorators, architects, and trade partners.
• Identify and pursue new business opportunities to expand the Trade Program.
• Educate prospective trade clients on program benefits, products, and services.
• Conduct outreach and maintain detailed activity records within Monday.com.

Trade Account Management

• Serve as the primary point of contact for trade accounts throughout the client lifecycle.
• Build and maintain strong, long-term relationships through personalized and responsive service.
• Guide clients through product selections, custom order requests, and purchase decisions.
• Provide ongoing support from initial inquiry through delivery and post-sale follow-up.

Order Coordination & Customer Support

• Manage trade orders and communicate updates regarding products, fabrics, sizing, shipping, and delivery.
• Partner closely with internal teams to ensure a seamless customer experience.
• Coordinate and track swatch and sample requests.
• Assist with returns, exchanges, and issue resolution by collaborating with cross-functional teams.

Sales & Administrative Support

• Prepare quotes, pricing proposals, and custom order documentation.
• Respond promptly and professionally to inquiries via phone and email.
• Maintain accurate client, order, and communication records across Shopify, Monday.com, Zendesk, and related systems.
• Support the Sales Team with reporting, account updates, and ongoing client communication.

What We're Looking For

• 5+ years of experience in sales support, trade sales, account management, customer success, or e-commerce.
• Strong understanding of the furniture, home furnishings, interior design, or related industries.
• Experience working directly with interior designers, architects, or trade professionals preferred.
• Excellent communication, relationship-building, and customer service skills.
• Highly organized with strong attention to detail and time management abilities.
• Proficiency with Shopify, Monday.com, Zendesk, CRM platforms, or similar business systems.
• Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities.

Why Join This Opportunity?

• Join a growing and highly respected design-focused organization.
• Build relationships with leading interior designers and industry professionals.
• Play a direct role in expanding an established Trade Program.
• Work in a collaborative environment that values exceptional customer experience and service excellence.
• Opportunity for professional growth within a dynamic and creative industry.

If you're passionate about design, relationship management, and delivering white-glove client service, we'd love to hear from you.