Finally – the long-awaited fix for the devastating COVID-19 is here! Businesses large and small are breathing a collective sigh of relief with the hope that when all their employees are inoculated, everyone can get back to congregating and collaborating in person. You might be writing that company-wide memo even now, telling people how, […]
This season reminds us to do the things that make our world a kinder and more beautiful place, including expressing our thanks and appreciation to employees, suppliers, contractors, and customers. But 2020 has really been a struggle for many American companies and workers. The pandemic is demanding that we rethink traditions like the annual holiday […]
Tempted to fill a labor gap with a contract worker? Here’s what you should know before you do: In 2019, California passed Assembly Bill 5 (AB 5 to) to reclassify freelance workers as employees rather than independent contractors. However, app companies, citizens, and many contract workers revolted, launching one of this year’s most expensive ballot […]
Have you noticed that even-tempered Fred is arguing with callers, and sunny Nancy seems disengaged and snarky in Zoom meetings with clients? If so, you might have a service problem! Don’t overestimate the tolerance of your customers. Take these steps today to ensure that your clients and customers are customers for life! Step One: Review your customer...
If there were a ‘Word of the Year’ for 2020, it would likely be “anxiety.” For over nine months now, Americans have been grieving the loss of their everyday lifestyle – birthday parties with friends, meetings in person, business and personal travel, and lunch with colleagues. They have struggled with learning new technologies and work-at-home routines, […]
The one thing we parents can all agree on is how much we will miss the rumble of the school bus as it whisks our kids away to school each Fall! With most states relying on local school districts to decide when they feel safe enough to open, parents are bracing for disruption. Even if your child’s school […]
It hasn’t been a good year for Goodyear. COVID concerns disrupted operations, second-quarter sales were down 41% from a year ago, and to add insult to injury, last week, company officials found themselves in crisis management mode. A slide from a Topeka diversity training session, labeled “Zero Tolerance,” itemized two columns of permitted and banned...
Talking with a friend about the advantages and disadvantages of remote work, I was struck by his observation that what he missed most about working with colleagues in the office were the serendipitous ideas shared during face-to-face interactions. While isolation does not necessarily dampen creativity, smart companies have worked hard to create novel,...
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