This season reminds us to do the things that make our world a kinder and more beautiful place, including expressing our thanks and appreciation to employees, suppliers, contractors, and customers. But 2020 has really been a struggle for many American companies and workers. The pandemic is demanding that we rethink traditions like the annual holiday […]
Have you noticed that even-tempered Fred is arguing with callers, and sunny Nancy seems disengaged and snarky in Zoom meetings with clients? If so, you might have a service problem! Don’t overestimate the tolerance of your customers. Take these steps today to ensure that your clients and customers are customers for life! Step One: Review your customer...
The one thing we parents can all agree on is how much we will miss the rumble of the school bus as it whisks our kids away to school each Fall! With most states relying on local school districts to decide when they feel safe enough to open, parents are bracing for disruption. Even if your child’s school […]
Talking with a friend about the advantages and disadvantages of remote work, I was struck by his observation that what he missed most about working with colleagues in the office were the serendipitous ideas shared during face-to-face interactions. While isolation does not necessarily dampen creativity, smart companies have worked hard to create novel,...
With office buildings closed across America and work piling up, the need for experienced remote workers is high. If you are used to perusing resumes, then scheduling face-to-face interviews, hooking complete unknowns from a digital pond might feel like casting blind. So how do you go about sourcing and hiring top-notch remote workers – remotely? Start with...
For some, working away from the office is a new and disorientating phenomenon. Thrust suddenly into a home work environment can seem as distracting as toiling in front of a giant movie screen looping Tiger King all day! Between kids fighting, dog walking, isolation, and worries about the shutdown, your employees may find it all hard to […]
As governments figure out how to get people safely back to work, now is the perfect time for idled business owners to hit the reset button and begin considering their re-start strategies! Evaluating the strengths and weaknesses of your pre-and post-COVID workforce will help you discover how changes in strategy and staffing could result in a […]
Humor is magical and can lighten even the toughest times. Like trying to work at home with bickering kids! When one poster in a community forum asked, “For those working from home, tell me something your kid(s) did today, but refer to them as co-workers,” she got some hilarious responses: “My co-workers fought over a Lego box. Then […]
From the Great Depression to 9/11, Americans have united to overcome the nation’s challenges. Ours is a country of generosity, creativity, and innovation, and it is often in stressful times that these traits epitomize our best version of America. It seems every age must confront its calamity. How people respond from each generation is noteworthy, and shared...
Not looking forward to Monday? According to a 2017 Gallop study, neither are nearly 70% of workers, including 60% of Millennials, who make up 38% of the workforce. Besides the obvious things: a perpetually cranky boss, low wages, long hours, and lack of opportunity, could the workplace environment deserve some of the blame? Aesthetics, functionality, […]
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