Sales & Marketing

Nov 24, 2020-5 min read

Have you noticed that even-tempered Fred is arguing with callers, and sunny Nancy seems disengaged and snarky in Zoom meetings with clients? If so, you might have a service problem! Don’t overestimate the tolerance of your customers. Take these steps today to ensure that your clients and customers are customers for life! Step One: Review your customer...

May 9, 2019-3 min read

Everyone deserves a fair chance. That’s the motto of Greyston, a certified B-Corporation whose mission is to “create thriving communities through the practice and promotion of Open HiringTM.” Since 1982, Greyston founder, Bernie Glassman (1939-1918), lived this mission by hiring virtually anyone, believing that respecting and trusting in the capabilities of...

Aug 3, 2018-8 min read

According to a report by the National Institute on Retirement Security, if you are between the ages of 21 and 32, you are probably among 66% who have nothing saved for retirement. This fact is so alarming that in a rare act of bipartisanship, Congress introduced the Retirement Enhancement and Savings Act of 2018 designed […]

Jun 27, 2018-5 min read

No, wait! Don’t X this tab! Your blood pressure is probably soaring at the thought of yet another article on “workplace wellness.” I get it. But this isn’t just another nag about that second donut you ate in the break room. In fact, a minute ago I consumed a chocolate brownie while imagining how to […]

Oct 26, 2017-4 min read

How amazing is visual communication? Skype, Facetime, WhatsApp, Google Hangouts – these are all awesome until we are accidentally photo bombed by a half-naked little brother during an important sales call. Or, we create a perceptual problem defending our work-at-home hours to our boss while our husband loads the jet skis in the background. […]